FAQs & Resources

Below are common questions related to how therapy works at Ember Wellness and what to expect. If you do not see your questions answered, please contact us.

Questions About Getting Started

  • Due to our desire to provide the most personalized care, preserve your confidentiality, and avoid conflicts with insurance company's set number of sessions, Ember Wellness does not accept health insurance.

    While we do not communicate with insurance companies on your behalf, we do provide a superbill to clients as requested. A super bill will have the required information on it so that you may provide it to your insurance company to seek reimbursement. Please be advised that Ember Wellness has no control over whether insurance companies choose to provide reimbursement for out of network services.

    • Intake Session: $150

    • Individual Session: $135

    • Family Coaching Session: $180

    • Family Coaching 3 Session Package: $500

    • Walk and Talk: $135

    • Personal Training + Therapy: $250

  • You will need access to a smart phone or computer with camera access and a strong internet connection. You will need access to a private space or area, many clients also prefer to wear headphones during sessions. You will receive a link to join a secure, HIPAA-compliant virtual therapy room prior to session.

  • For sessions taking place outside a comfortable pair of walking shoes and weather appropriate clothing is best. Some clients prefer to bring a water bottle as well.

What to Expect in Therapy

  • After completing the form at this link, you will be sent an email requesting you log onto a portal that we will use for secure communication. On your personal portal you will be asked to complete some intake information, so that we can begin to provide you with the best possible care in our first session.

  • You are only going to get the most out of treatment if you are working with someone you truly feel comfortable with. During our first session, we will discuss any questions or concerns you have in regard to your treatment, review informed consent, and determine if you and your therapist are the best fit for each other.

  • We will be in contact with you in regards to your child’s safety and emotional growth. During our first session we will discuss limits of confidentiality and create a plan of how we will work together to assist your child / adolescent in continued progress. Please be advised that if parents are separated, a court order of custody MUST be provided to us before our scheduled intake session.

Policies & Additional Resources

  • Ember Wellness’s services are not intended to be utilized as a crisis response.

    Phone calls will be answered and messages returned Monday – Friday 9 a.m. to 5 p.m.

    For voicemails and secure messages, you can expect a response within 24 hours on weekdays, and 72 hours on weekends and holidays. Be aware that there may be times when I am unable to receive or respond to messages, such as after business hours, when out of cellular range or out of town.

  • Cancellations must be made 48 hours in advance to avoid being charged a missed session fee. 

    Missed appointments will be charged full session fee, as this time has been reserved specifically to meet your needs.

    By not canceling your appointment, you are agreeing to a full session fee. Your card on file will be charged on the day services should have been rendered.

    • Blackline: 800-604-5841
      For BI&POC, LGBTQ and Black Femme Individuals

    • Trans Lifeline: 877-565-8860
      Run by and for Trans people

    • Wildflower Alliance Peer Support Line: 888-4-7-4515
      Trained peer supporters

    • Strong Hearts Native Helpline: 844-762-8483
      Centering Native American and Alaskan Natives

    • Thrive Lifeline: 313-662-8209
      Trans-led and operated

    • LGBT National Help Center: 888-843-4564

    • Trevor Project: ​​https://www.thetrevorproject.org/
      Resources for LGBTQ+ youth

    • Suicide Hotline: Call 988 or go to 988lifeline.org